How do you rate our services?
April 2008
In each of our bedrooms we have a questionnaire we ask guests to fill in. Each month we collate the results and distribute them to the different hotel departments.
Below are the findings for last month.
When maintenance or housekeeping issues are reported they are acted upon straight away.
Other suggestions are kept and if we find several guests mention the same things, we implement necessary changes.
Questionnaires returned: 22
|
Excellent |
Good |
Average |
Fair |
Poor |
Hotel Facilities |
4 |
16 |
2 |
0 |
0 |
Hotel Atmosphere |
5 |
15 |
1 |
0 |
0 |
Reception Welcome |
17 |
5 |
0 |
0 |
0 |
Reception Efficiency |
17 |
5 |
0 |
0 |
0 |
Bedrooms Standard |
4 |
13 |
2 |
1 |
2 |
Bedrooms Cleanliness |
9 |
10 |
0 |
1 |
1 |
Bar Service |
7 |
8 |
0 |
0 |
0 |
Bar Atmosphere |
6 |
9 |
0 |
0 |
0 |
Restaurant Service |
14 |
7 |
0 |
0 |
0 |
Restaurant Atmosphere |
10 |
9 |
0 |
0 |
0 |
Breakfast Food |
12 |
7 |
2 |
0 |
0 |
Lunch/ Dinner Food |
5 |
2 |
1 |
0 |
1 |
Totals |
110 |
106 |
8 |
2 |
4 |
|
